Our AI Chat is designed to provide quick, helpful, and accurate responses to customer inquiries. To ensure a positive experience for all users, please follow the guidelines below when using our AI chat feature.

1. Purpose of the AI Chat

The Tivaro AI Chat is available to assist customers with:
✔ Product information and recommendations
✔ Order status updates and tracking assistance
✔ Return and refund policies
✔ General customer support inquiries

2. User Conduct

To maintain a respectful and efficient chat experience, users must not:
❌ Use offensive, abusive, or inappropriate language
❌ Submit spam, promotional content, or advertisements
❌ Attempt to manipulate or exploit the AI for unintended purposes
❌ Share personal or sensitive information (such as passwords, credit card details, or private addresses)

3. Limitations of the AI Chat

• The AI chat is designed to provide general assistance but may not always provide perfect or real-time responses.

• For complex or account-specific issues, a support agent may be required to assist.

• AI responses are based on available data and should not be considered legally binding advice.

4. Privacy & Data Handling

• Conversations with the AI chat may be monitored and stored for quality assurance and improvement.

• Tivaro does not sell or share chat data with third parties.

• Personal information should not be entered into the AI chat. For secure assistance, please contact live support.

5. Moderation & Misuse

Tivaro reserves the right to:
✔ Restrict or block access to the AI chat for users violating this policy.
✔ Modify or improve AI responses based on user interactions and feedback.

6. Updates to This Policy

Tivaro may update this AI Chat Usage Policy as needed. Continued use of the AI chat constitutes acceptance of any revised terms.

​

2/18/2025